Shipping Policy

Shipping Policy

28-03-2025

Thank you for shopping at materialstech.pk! We are committed to providing our customers with the best online shopping experience, including fast and reliable shipping. Please read our shipping policy to understand how we handle orders, shipping costs, and delivery times.

1. Order Processing

1.1 Processing Time
Orders are typically processed within [1-3] business days after receiving your order confirmation. Please note that orders placed on weekends or public holidays will be processed on the next business day.

1.2 Order Confirmation
Once your order has been processed, you will receive a confirmation email with the details of your purchase and estimated delivery time. If there are any issues with your order, we will contact you directly.

1.3 Out of Stock Items
In the event that an item is out of stock, we will notify you via email. You can choose to either wait for the restocking or receive a full refund for the unavailable item.

2. Shipping Methods and Costs

2.1 Shipping Providers
We use reliable shipping partners to ensure that your order is delivered safely and on time. Shipping is handled by the following carriers:

  • Cargo by Truck

  • TCS

  • PostX

2.2 Shipping Rates
Shipping rates depend on the destination and the weight of your order. You will be shown the shipping options and rates at checkout. Free shipping may be available for certain order amounts or promotions. Please check our website for any ongoing offers.

2.3 Shipping Time

  • Domestic (within Pakistan): Delivery time usually ranges from [3-7] business days depending on your location.

  • International Shipping: International shipping times can vary, but deliveries typically take [7-21] business days based on the destination country.

Please note that shipping times are estimates and may vary due to external factors such as weather, customs delays, or other unforeseen circumstances.

3. Delivery Confirmation and Tracking

3.1 Tracking Your Order
Once your order has been dispatched, we will send you a tracking number via email or SMS (if available). You can track the status of your shipment through the carrier's website.

3.2 Missing or Lost Packages
If your package appears to be lost or has not arrived within the estimated delivery time, please contact us immediately at [Your Email Address] or [Your Phone Number], and we will assist in locating your order.

4. Shipping Restrictions

4.1 International Shipping Restrictions
Certain products may not be available for shipping outside Pakistan due to regulations or restrictions. If we are unable to fulfill your international order, we will notify you and offer a refund or an alternative solution.

4.2 P.O. Box and APO/FPO Addresses
We currently do not ship to P.O. Box addresses or military addresses (APO/FPO).

5. Customs and Duties (For International Orders)

5.1 Customs Fees
For international orders, the recipient is responsible for any customs fees, taxes, or import duties that may apply in the destination country. These charges are not included in the shipping cost and are beyond our control.

5.2 Delays Due to Customs
Please note that customs processing may cause delays in delivery. We cannot be held responsible for any delays caused by customs procedures.

6. Address Accuracy

6.1 Correct Shipping Information
Please ensure that all shipping information provided, including your name, address, and contact details, is correct. We are not responsible for delays or issues caused by incorrect or incomplete addresses.

7. Returns and Exchanges

7.1 Return Policy
If you are not satisfied with your order, please refer to our [Return Policy](insert link to return policy). We will accept returns and exchanges within10 days of delivery, provided the items are unused and in their original packaging.

7.2 Return Shipping Costs
The customer is responsible for any return shipping fees unless the product was defective or damaged upon arrival.

8. Contact Us

If you have any questions about shipping or need assistance with your order, please feel free to contact us at:

Email: Info@materialstech.pk
Phone: 0321-4289941
Customer Support Hours: 9 to 5